Returns & Exchanges

At Shop Cento, we strive to ensure the highest quality in every bite, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our food products, we offer a 14-day window for reporting issues to ensure food safety and customer satisfaction.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately check your items for any signs of damage, spoilage, or shipping errors.

• 2.
  Contact Support

  Email our team at support@shopcento.com with your order number and clear photos of the product and packaging in question.

• 3.
  Review Process

  Our quality assurance team will review your claim within 48 hours to determine eligibility for a refund or a replacement shipment.

• 4.
  Resolution

  Once approved, a refund will be issued to your original payment method or a fresh replacement will be dispatched at no additional cost.